Shipping.
All orders are usually shipped within 3-10 business days. Packages are shipped internally from CN. Worldwide shipping is always available. If your country/region is missing, please send us an email at service@wholesalecrystalstone.com to add it.
We take great care in packaging our crystals. Therefore, we are not responsible for damaged, broken or delayed/lost/stolen items due to USPS/FedEx/TNT/DHL. International customers are responsible for any customs and import duties that may apply. We are not responsible for damaged, broken or delayed/lost/stolen items due to customs. Thank you for your understanding!
When it comes to shipping, we have three main priorities.
Deliver the crystal to you safely
Use friendly packaging materials and reduce our carbon footprint
Save you money
All of our shipping materials are reusable, recyclable or biodegradable, including our bubble wrap.

Returns.
Our policies are valid for 30 days. If 30 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused. You should mail your product to our company. It must also be in the original packaging. You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds.
Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or denial of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Delayed or lost refunds.
If you have not received your refund, first check your bank account again. Next, contact your credit card company; it may take some time for your refund to be officially issued. Next, contact your bank. It usually takes some processing time before a refund is issued. If you have completed all of these actions and still have not received your refund.

Sale items.
Only regular priced items can be refunded, unfortunately special priced items cannot be refunded.

Depending on where you live, the time it takes for your exchanged item to reach you may vary. If you have any questions, please contact us at service@wholesalecrystalstone.com!


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